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Programme Overview


The Singapore Healthcare Management 2024 will be held over 3 days in Sands Expo and Convention Centre, Singapore from 13 - 15 August 2024, bringing thought leaders from various expertise from Singapore around the world to share their insights and best practices.


Kindly stay tuned to the page for updates on the programme.


DAY 1 | 13 AUGUST 2024
​Start Time
Singapore Healthcare Management Congress 
8.00am
Registration
​8.15am
​Coffee & Tea
​9.00am
Opening Performance​ ​
9.05am
Welcome Address by Organising Chairman
Mr TAN Jack Thian
Group Chief Operating Officer, SingHealth
​9.10am
Opening Address by Guest-of-Honour
Dr Vivian BALAKRISHNAN
Minister for Foreign Affairs, Singapore
9.25am
Keynote Address
Steady at the Helm: Leading through an Extended Crisis
Mr Kevin SOWERS
President and Chief Executive Officer,
Johns Hopkins Health System, USA
10.00am
​Tea Break
10.30am
HM 1 
Operational Efficiency in the Midst of a Burnout Workforce
Chief Executive Officer, 
Sengkang General Hospital, Singapore
11.30am
HM 2 
The Hospital of the Future: Radical Rethink or the Same at the Core?
Group Chief Innovation Officer, 
Mediclinic International Group, Switzerland
12.30pm
Poster Awards Presentation
Awards Presentation by Prof NG Wai Hoe
Group Chief Executive Officer, 
SingHealth
1.00pm
​Lunch
2.00pm
HM 3
Climate-related Risks and Opportunities: Building Resiliency 
Chief Sustanability Officer, 
Singapore Post Limited
HM 4 
Aspiring Executives Forum 1
Host: Mr NG Kian Swan
Chief Operating Officer, 
Ng Teng Fong General Hospital & 
Jurong Community Hospital, National University Health System, Singapore
Presenters
1. Use of Generative AI in Healthcare
Ms NG Ning, 
SingHealth HQ

2. My BEST Club Journey
Ms Jeanne LIM, 
Alexandra Hospital (Group Hospitality)

3. Future Outpatient Journey – Chest Pain Triaging Chatbot & Auto-Booking of Appointments
Ms Noel TEO, 
National Heart Centre Singapore

4. Single Instrument Marking and Tracking for CSS
Ms Charlene TAN, 
Tan Tock Seng Hospital

5. Moving Forward with Company Emergency Respond Team Resilience
Ms TAN Lee Ting, 
Changi General Hospital

6. A Glimpse into My Journey with Outpatient Clinic Ops
Ms GOH Xiao Qing, 
Sengkang General Hospital

7. My Journey from Allied Health to Operations: Navigating Career Transitions and Gaining New Skills
Ms Hedy CHENG, 
Khoo Teck Phuat Hospital

​3.00pm
HM 5
The Power of Streaming Entertainment Shining a Light on the Importance of Healthcare to the World
Dr Jill KALMAN
Chief Medical Officer, Deputy Physician-in-Chief 
Executive Vice-President, Northwell Health, USA
4.00pm
Tea Break​
4.30pm
HM 6
Attracting and Retaining Talent: Explore Ways to Attract and Retain Top Healthcare Talent
Chancellor, 
University of Philippines, Manilla ​
5.30pm
End of Day​ ​



DAY 2 | 14 AUGUST 2024​ ​
Start Time
Singapore Healthcare Management Congress
Singapore Healthcare Supply Chain Management Congress​
​8.30am
Registration
9.00am
HM 7 
NLB's Transformation Journey: Reimagining the Libraries and Archives
Mr NG Cher Pong
Chief Executive Officer, 
National Library Board, Singapore

Welcome Address
Mr Peter TAY
Chief Executive Officer, ALPS Pte Ltd. Singapore

​9.10am
​SC1
Ms May CHEW
Chief Information Officer, ALPS Pte. Ltd. Singapore 
&
Mr Wilfred SOON
Group Chief Information Officer, 
National Health Group, Singapore
10.00am
​ Tea Break​
10.30am
​Patient Experience

HM 8

HM 9 
Panel Discussion: Connecting the Dots – Abuse and Harassment in the Healthcare Ecosystem

Impact of Abuse & Harassment on the Healthcare Ecosystem  
Prof CHUA Hong Choon
Chief Executive Officer, 
Khoo Teck Puat Hospital & Yishun Health, Singapore
&
Co-chair, 
TripartiteWorkgroup for Prevention of Abuse and Harassment in Healthcare, MOH, Singapore

Operationalising Staff Protection in SingHealth
Ms Cass CHAY
Chief Operating Officer, National Neuroscience Institute
&
Co-chair, 
SingHealth Anti-abuse Committee, Singapore

Abuse & Harassment as Workplace Hazards to Your Health
Dr Yin Shanqing
Assistant Director, Quality, Safety & Risk Management, 
KK Women's and Children's Hospital, Singapore

Staff Advocate
Dr Tess L. TEO
Consultant, 
Emergency Medicine, 
Singapore General Hospital
&
Ms MUQTASIDATUM Binte Mustaffa
Nurse Clinician, 
Emergency Medicine, 
Singapore General Hospital

Patient’s Voice: Cultivating a Respectful Healthcare Environment with Compassion
Ms Lena LIM Lee Keng
SingHealth Patient Advocacy Network, Singapore

Panel Discussion Moderator: Ms CHANG Sook Mei 
Director, 
Group Office of Patient Experience, SingHealth 

Host: 
Ms KAM Wai Kuen
Assistant Director, 
Workplace Safety and Health, Singapore General Hospital

SC 2
Ms Olivia WEST
Sustainability Customer Success – Asia Pacific , USA
11.30am​
HM 10 Building Trust and Respect with Relationship Centered Communication
Dr Robert STEWART
Vice Chief of the Medical Staff,
&
Medical Director of Quality,
Baylor Scott & White – Hillcrest Medical Center, USA

SC 3
Mr Philipp SCHITTER
Vice President of Business Development Asia Pacific
&
 Managing Director,
AutoStore Singapore
12.30pm
​Lunch
​1.30pm
HM 11
Community-focused Health Science Education to Ensure Human Resources for Health
Dr Michael TEE
Chancellor,
University of Philippines, Manilla ​

HM 12 
Aspiring Executives Forum 2
Host: Ms Amber YEONG
Chief Operating Officer, National Heart Centre Singapore, SingHealth
Presenters
1. Limitless Possibilities with Starting Small
Mr AHMAD Syafri, 
KK Women's & Children's Hospital

2. My Sustainability Journey with NUHS
Ms YEO Shu Ming, 
National University Hospital 
(Group Hospitality)

3. From Resource to People Management - Sharing of personal journey in NDCS
Ms MASTURA binte Mohd Yusof, 
National Dental Centre Singapore

4. Mobile Inpatient Care – Is it a silver bullet
Mr MUHAMMAD MUNAWAR 
Bin Kahlik, 
Tan Tock Seng Hospital

5. ​How Robotic Process Automation (RPA) is changing work in SGH
Ms CHAN Wai Ching, 
Singapore General Hospital

6. Adapting Patricia Benner’s “Novice to Expert” Model
Ms HAN Hui Fen, 
Woodlands Health

7. Project Management in Cancer Service Line Development
Mr LOOI Ming Sheng, 
National Cancer Centre Singapore  

SC 4
Mr Paul CHONG
Group Chief Executive Officer Singapore,
Certis Cisco, Singapore​
​2.30pm
HM 13
Smart Hospital - Lessons from the Operating Theatres
Chairman, 
Division of Surgery & Surgical Oncology, Singapore General Hospital & National Cancer Centre Singapore
&
Executive Director, 
National Healthcare Innovation Centre, Singapore

SC 5
Dr Robert DE SOUZA
Executive Director, 
The Logistics Institute Asia Pacific, Singapore
3.30pm
Tea Break
​4.00pm
​​HM 14
Leader, Evolve Thyself: Becoming the Leader of Tomorrow
President and Chief Executive Officer, 
Johns Hopkins Health System, USA

SC 6
Mr Mark BROWNE
IT Director - Manufacturing, Supply Chain, and Retail,
Dyson Operations (Pte) Ltd, Singapore

​5.00pm
​ End of Day​ ​





DAY 3 | 15 AUGUST 2024
Start Time
Singapore Healthcare Management Congress
​8.30am
​Registration
​9.00am
HM 15
Megatrends, Sociocultural and Technology Trends
Dr Tyson WELZEL
Group Chief Innovation Officer,
Mediclinic International Group, UK

10.00am
Tea Break
10.30am




     P
atient Experience  
HM 16 
Panel Discussion: Disability Inclusive Practices in Healthcare
Ms CHIA Ai Ling
Director of Communications & Partnerships,
SG Enable, Singapore

Dr CHEN Shiling
Founder & Executive Director, 
Happee Hearts Movement, IDHealth, Singapore

Mr Josh TSENG
Director of Accessibility Services,
Etch Empathy, Singapore


​11.30am
HM 17
Implementing the Language of Compassion by Sharing a Common Purpose with our Patients – A Health System’s Experience

Dr Robert STEWART
Vice Chief of the Medical Staff,
&
Medical Director of Quality,
Baylor Scott & White – Hillcrest Medical Center, USA

12.30pm
​Lunch
1.30pm


 

    Sustainability
HM 18
Decarbonising Healthcare in Singapore and Across the World

Prof Nick WATTS
Director,
Centre for Sustainable Medicine,
Yong Loo Lin School of Medicine, National University of Singapore

HM 19 
Aspiring Executives Forum 3
Host: Mr CHONG Pang Boon
Chief Operating Officer, 
National Cancer Centre Singapore, SingHealth

Presenters
1. ExTENding Our Reach: the Tampines North Story
Ms Serene YEO, 
SingHealth Polyclinics

2. The Good, The Bad, The Inevitable
Ms Colette TOH Kai Le, 
Singapore General Hospital

3. Smart Ward: Bridging the Innovation to Adoption Gap, through a sandbox approach to
rapid test-bed innovations in a real-world patient environment
Ms Teranna NG, 
Tan Tock Seng Hospital

4. Let Me Be the Bridge
Ms Joey NG, 
SingHealth

5. ​The Story of an Oak Tree and its Acorns: Redesigning Changi General Hospital’s Patient Service Centre (PSC)
as a Digital-First frontage while maintaining a no-wrong-door policy to manage walk-in enquiries
Ms LEE Xuan Ting, 
Changi General Hospital 
Ms Miki ONG Xin Yi, 
Changi General Hospital

6. Health District @ Queenstown: An Innovative Approach Addressing Frailty in Singapore
Ms Stephanie THAM, 
National University Health System

7. Implementing Autonomous Mobile Robot (AMR) to assist nurses in wards
Mr MOHAMMAD SHAHARI Bin Anshari, 
Sengkang General Hospital 
2.30pm

HM 20
Ms Esther AN
Chief Sustainability Officer, 
City Developments Limited, Singapore

3.30pm
Tea Break
4.00pm
HM 21
Innovation and AI: How Northwell Health is Transforming Health and Healthcare
Chief Medical Officer, 
Deputy Physician-in-Chief & Executive Vice-President, 
Northwell Health, USA
5.00pm
End of Day​ ​