Ms Muqtasidatum Binte Mustaffa
Nurse Clinician,
Department of Emergency Medicine,
Singapore General Hospital
NC Datum is a professional emergency care nurse with 22 years’ experience. Her work in emergency care has been driven by deep passion. As each day brings new challenges, she has honed a deep expertise in managing high pressure situations and delivering critical care to patients in urgent need. In the highly charged atmosphere of abusive encounters in ED, her priority is to ensure the safety of all individuals involved. NC Datum’s involvement as a nurse leader during these incidents underscores the importance of immediate response, support, and proactive policy management. To take care of her mental well-being, she treasures her cherished routines and mindful practices. A hug from her 5 kids is the first and most important trigger for the release of oxytocin that promotes relaxation and reduce stress. And baking! Through self-care, she finds balance and renewal, allowing her to face each new day with resilience and a refreshed outlook.
Presentation Synopsis
HM 9 - Connecting the dots – Abuse and Harassment in the Healthcare Ecosystem
Navigating Abuse & Harassment: Insights from the ED
Healthcare professionals who work in the ED face a high level of stress and deal with unique challenges beyond medical emergencies. This environment can unfortunately increase the risk of abuse and harassment incidents they face. This talk will cover the personal experiences of our staff and the impact such encounters have had on them, as well as the measures we have in place to address abuse and provide support for our staff.
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