Dr Yin Shanqing
Assistant Director, Human Factors and Systems Design,
Department of Quality, Safety and Risk Management,
KK Women's and Children's Hospital, Singapore
Dr Yin Shanqing is the Assistant Director of Human Factors and Systems Design at KKH, pioneering the application of human factors principles and methodologies toward healthcare research and solution-planning in Singapore.
Prior to KKH, Dr Yin served as the nation’s first healthcare human factors specialist in Changi General Hospital for five years. With over 10 years of human factors exposure, Dr Yin’s journey has brought him through various domains such as aviation and process control. He has been involved in projects of varying scales, ranging from the development of user-friendly products and interfaces to the design and refinement of large infrastructures.
He has a PhD in Human Factors Engineering and a BSc in Psychology, and is also an FAA-certified private pilot.
Presentation Synopsis
HM 9 - Connecting the dots – Abuse and Harassment in the Healthcare Ecosystem
Abuse and Harassment as Workplace Hazards to your Health and Wellbeing
We are familiar with traditional workplace dangers, such as trip hazards, sharps, and bad working postures. These tend to be obvious, tangible and well-accepted. What is less obvious are harm stemming from the people we interact with at work, in the form of harassment and even abuse. These vary from subtle sarcasm, intentional ostracism, to blatant incivility. The harm associated with such hazards are just as nuanced, as mental stress and fatigue may not be obvious and can linger on unknowingly. Staff might further be burdened with the responsibility of healing their own injuries which are incurred at work. While greater awareness has been made towards this area, more can be done to recognize the harm it causes and address the sources of these hazards.
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